FAQ
ORDER
How do I place an order?
Shop online or in-store — our shops are STOCKED with swag. Add your favorites to cart, check out, and boom you’re on your way to repping CYM!!
Can I change or cancel my order?
Orders move fast around here, so while we can’t guarantee any changes or cancellations to orders once they have been placed, send an email to: scm.CYMD@premierpress.com for any questions or inquiries on your order. Please be sure to include your order number and what needs to be changed!
SHIPPING
How do orders ship and how long does shipping take?
Orders take approximately 2-3 days to be processed and then are shipped via USPS or UPS. Shipping typically takes 3-6 business days.
How much are taxes and shipping?
Shipping and taxes are calculated at checkout.
Where do you ship?
We ship across all 50 states, including Hawaii and Alaska! For international shipping requests, please reach out to scm.CYMD@premierpress.com.
RETURNS & EXCHANGES
What happens if the item I ordered doesn’t fit, or arrives damaged/wrong?
If you’re not satisfied, we want to make things right! Email us at: scm.CYMD@premierpress.com. Please include your order number along with a brief description of your situation. If you received damaged or incorrect items, please include photos of the items.
Can I exchange my item or do I have to return it?
If you just need a different size, we would love to get this swapped out for you. However, if you would prefer a refund, the card that was used to purchase the item(s) will be refunded. Please email our team for support and they will be happy to help: scm.CYMD@premierpress.com.
Items that were ordered online need to be returned by emailing scm.CYMD@premierpress.com.
Items that were purchased in-shop need to be returned to a shop. Click here to find a shop near you!
GIFT CARDS
How can I send someone an e-gift card?
Carbs = the best gift!!! Click here to order an e-gift card for the carb-lovers in your life <3
Can I use an e-gift card to order Swag?
At this time, e-gift cards can only be used in-shop or through our online ordering website. If you’re looking to use an e-gift card to purchase swag online, send an email to our team and we’ll help you out!